Terms of Service

Delivery Mates Terms of Service

These terms are the web-based software content licence agreement (“Agreement”) by which OTL Omega Telematics and Logistics Ltd, a company registered in England with company number 08426945 (“Delivery Mates”) has agreed to grant a licence to use their Application (as defined below) to the person or company (the “Customer”) particularised in the order (“Order”) for the Application completed by the Customer online as set out in and subject to the terms and conditions of this Agreement.

By clicking to accept an Order for the Application and by using the Application or any services of OTL Omega Telematics and Logistics Ltd (“Delivery Mates“), the Customer confirms that has read, understood and accepts the following Agreement, which will be legally binding on the Customer.


  1. Definitions
    1. In this Agreement, unless the context otherwise requires:
      1. Business Day’ means a day on which the banks are open for normal trading in London, UK;
      2. Confidential Information’ means all business, technical, financial or other information created or exchanged between the parties;
      3. Application’ means the web-based final mile logistics management software, the driver app and all written data and other copyright works in which Delivery Mates owns the copyright or which Delivery Mates has a right to publish;
      4. Trademarks’ means the trademarks, names and logos of Delivery Mates;
      5. Contract Managers’ means, in the case of Delivery Mates, the Managing Director, and, in the case of the Customer, the person nominated and notified to Delivery Mates for the purpose in the Order or otherwise;
      6. Intellectual Property Rights’ means patents, rights in the design, trademarks copyright (including any such rights in typographical arrangements, websites, software or database rights) know-how, confidential information whether registered or not anywhere in the world;
      7. Price Plan’ means the price plan (Per driver user, Transaction-Based or Enterprise license) indicated in the Order setting out the Monthly Fees, Usage Limits (if any) and any other features, information or detail relating to the relevant licence purchased by the Customer under this Agreement and which will be incorporated into the terms of this Agreement;
      8. Account’ means the entity through which the Customer’s data and access to the Application are managed.
      9. Website’ means pages or a related group of pages linked together using the hypertext transfer protocol (‘http’ or ‘https’);
      10. Monthly Fees’ means together with the standard monthly fees payable under the relevant Price Plan indicated in the Order by the Customer to Delivery Mates for the licence of the Application;
      11. Data Limit’ means the limit to the volume of data allowed to be stored by the Customer on the Application (if any) as set out in the relevant Price Plan;
      12. User Limit’ means the maximum number of users allowed to use the Application (if any) as set out in the relevant Price Plan;
      13. Usage Limits’ mean together with the Data Limit and the User Limit or any of them (if any).
    2. Reference to a party is reference to a party to this agreement and includes his permitted assignees.
    3. Words denoting the singular shall include the plural and vice versa and words denoting any gender shall include all genders.
    4. Reference to clauses or paragraphs is to clauses or paragraphs of this agreement.
  2. Licence
    1. In consideration of payment by the Customer to Delivery Mates of the Monthly Fees as per the relevant Price Plan in accordance with clause 7 below, Delivery Mates hereby grants the Customer a non-exclusive, right and licence (with no right to sub-license) subject to the Usage Limits (if any) set out in the relevant Price Plan:
      1. to access Delivery Mates’s server or servers and to use the Application;
      2. to store its own data in the Application; and
      3. to use, display, communicate and transmit its own data stored in the Application or such data as Delivery Mates shall provide solely for the purposes of processing deliveries, collections or otherwise in connection with its business; and
      4. to use the Trade Marks solely for the same purposes provided that the Customer ensures they are displayed in accordance with any reasonable guidelines issued by Delivery Mates from time to time, the goodwill relating to any such use accruing to and vesting in Delivery Mates.
    2. For the avoidance of doubt, Delivery Mates reserves all rights to publish the Application itself and to license third parties to publish the Application.
  3. Customer’s Obligations
    1. The Customer shall display such copyright notices as Delivery Mates reasonably directs immediately adjacent to the Application.
    2. The Customer, if required, will make itself available for an attributed case study to be carried out by Delivery Mates or an entity appointed by or acting on behalf of Delivery Mates, for the purposes of marketing, promotion of Delivery Mates and the Applications, the content of which can be published worldwide, on the internet and in printed media.
  4. Supply
    1. Delivery Mates shall use its reasonable endeavours to supply the Applications to the Customer and maintain the continued availability of the Applications, in accordance with this agreement.
  5. Warranties
    1. Delivery Mates warrants that:
      1. the Application complies with all statutory and regulatory requirements in the United Kingdom and United States of America and is not under the laws of the United Kingdom or the United States of America obscene, blasphemous or defamatory or an infringement of any intellectual property rights of any third party; and
      2. it either owns or is licensed to grant the Customer a licence of the Application and the Trade Marks as provided in this Agreement.
    2. Delivery Mates shall use all reasonable commercial endeavours to ensure the efficiency of the Application and calculations performed by it but gives no warranties and makes no representations express or implied, statutory or otherwise regarding the accuracy, quality or completeness of the Application, any of the processes or calculations performed by it or any of Delivery Mates’s data stored on it or its fitness for any purpose and Delivery Mates excludes any liability relating to it.
    3. The Customer warrants that its entry into this Agreement does not breach any other agreement to which it is a party and that it will comply with all its obligations with respect to use of the Application under the licence granted to it under this Agreement and only use the Application within the Usage Limits (if any) stipulated in the relevant Price Plan.
    4. Notwithstanding any other provision of it, this Agreement does not exclude any warranties or other statutory rights that cannot be excluded under applicable local law.
  6. Payment
    1. In consideration of the rights and licences granted under this Agreement, the Customer shall pay Delivery Mates the following amounts: at the end of each calendar month of this Agreement, the Monthly Fees as set out in the relevant Price Plan, such amount to be paid within 7 Business Days of the end of each calendar month.
    2. All sums payable under this Agreement shall be payable in either British Pounds (GBP), United States Dollars (USD) or Euros (EUR) and are exclusive of VAT or other taxes or duties, which if payable shall be payable by the Customer.
    3. Delivery Mates reserves the right to charge the Customer interest in respect of late payment of any sum due under this Agreement at a rate of interest of 8% above the base rate of the Bank of England from time to time, accruing on a daily basis.
    4. In addition to its right to charge interest under clause 6.3, in the event of late payment by the Customer, Delivery Mates reserves the right to terminate the Customer’s access to the Application until such time as all outstanding sums are received.
  7. Limits
    1. The Customer acknowledges and agrees that the Usage Limits (if any) apply to his use of the Application during each calendar month and that Delivery Mates reserves the right to charge additional fees for usage of the Application that exceeds the Usage Limits.
  8. Statements and Records
    1. The Customer shall keep accurate records at its place of business recording and evidencing all usage of the Application and shall permit Delivery Mates to inspect them on reasonable notice during any Business Day to verify the Customer’s compliance with this Agreement.
  9. Intellectual Property Rights
    1. The Customer acknowledges and agrees that all Intellectual Property Rights in the Application and the Trademarks vest and shall always remain vested in Delivery Mates or its respective licensors and that the Customer has no right, title or interest in or to such Intellectual Property Rights other than as expressly licensed in this Agreement.
  10. Use of the Application
    1. The Customer undertakes:
      1. that it will not do anything in relation to the Application, including using it with any other material or advertisement, that might diminish the value of the Application or the Trade Marks or the reputation of Delivery Mates, and will not do anything that may breach any law or regulation including anything that is libellous, obscene or defamatory or that infringes the rights of any third party;
      2. that it will notify Delivery Mates as soon as is reasonably practicable if he believes or has reason to believe that the Application contains any errors or is incomplete and will provide Delivery Mates with all reasonable information to assist Delivery Mates to rectify the Application as soon as is reasonably practicable; and
      3. that it will not alter or modify the Application in any way and will ensure that no person does so.
    2. The Customer acknowledges and agrees that Delivery Mates may cease to supply any of the Application to the Customer in Delivery Mates’s absolute discretion if the Customer is in breach of any of the terms of this clause.
    3. If, after granting access to the Application, Delivery Mates deems the Application inaccurate or unsuitable, Delivery Mates reserves the right to refuse the Customer access to the Application, and if appropriate, remove items stored on the Customers computer arising from use of the Application and shall give the Customer verbal (and subsequent e-mail) notification of the requirement. The Customer shall act on the verbal notification.
  11. Liability
    1. Notwithstanding any other provision in this Agreement, Delivery Mates’s liability to the Customer for death or injury resulting from his own negligence or that of his employees, agents or sub-contractors shall not be limited.
    2. Subject to clause 12.1, Delivery Mates’s entire liability to the Customer in respect of any breach of his contractual obligations, any breach of warranty, any representation, statement or tortious act or omission including negligence arising under or in connection with this Agreement shall be limited to a sum equal to the Monthly Fees paid by the Customer to Delivery Mates as at the date of any alleged breach or incident giving rise to such a claim.
    3. Delivery Mates shall not be liable to the Customer for any indirect or consequential loss (including loss of profits) the Customer may suffer even if the loss is reasonably foreseeable or Delivery Mates has been advised of the possibility of the Customer incurring it.
    4. Notwithstanding any other provision in this Agreement, Delivery Mates does not purport to exclude any statutory rights that may not be excluded under applicable local law.
  12. Indemnity
    1. The Customer shall indemnify and hold Delivery Mates harmless from and against any and all liabilities, losses, damages, costs and expenses in relation to any claims or actions brought against Delivery Mates (including, any claim in contract, tort or for defamation, obscenity or breach of privacy) based on any breach by the Customer of the terms of this Agreement.
  13. Confidentiality
    1. During the term of this Agreement and after termination or expiry of this Agreement for any reason for a period of 12 months, the following obligations shall apply to the party disclosing Confidential Information (‘Disclosing Party’) to the other party (‘Receiving Party’).
    2. Subject to clause 13.3, the Receiving Party:
      1. may not use any Confidential Information for any purpose other than the performance of his obligations under this Agreement;
      2. may not disclose any Confidential Information to any person except with the prior written consent of the Disclosing Party; and
      3. shall make every effort to prevent use or disclosure of the Confidential Information.
    3. The obligations of confidence referred to above shall not apply to any information that:
      1. is in the possession of and free disposal of the Receiving Party or is published or is otherwise in the public domain prior to the receipt of it by the Receiving Party;
      2. is or becomes publicly available on a non-confidential basis through no fault of the Receiving Party;
      3. is required to be disclosed by any applicable law or regulation; or
      4. is received in good faith by the recipient party from a third party who, on reasonable enquiry by the Receiving Party claims to have no obligations of confidence to the other party to this Agreement in respect of it and who imposes no obligations of confidence upon the Receiving Party.
    4. Without prejudice to any other rights or remedies the Disclosing Party may have, the Receiving Party acknowledges and agrees that in the event of breach of this clause the Disclosing Party shall, without proof of special damage, be entitled to an injunction or other equitable remedy for any threatened or actual breach of the provisions of this clause in addition to any damages or other remedies to which he may be entitled.
    5. The obligations of the parties under all provisions of this clause shall survive the expiry or the termination of this agreement for whatever reason.
  14. Term
    1. This Agreement shall remain in effect until terminated by the Customer or Delivery Mates.
  15. Cancellation and Termination
    1. The Customer may initiate the cancellation of their Account, at any time, online through the Delivery Mates website. Cancellation before the end of the current fully paid billing period will take effect at the end of that billing period, at which point this Agreement will be terminated. After the termination takes effect:
    2. The Customer shall give three months notice to terminate an enterprise contract of 12, 24 or 36 months.
      1. The Customer will no longer have access to use the Application or the Customer’s data; and
      2. Delivery Mates will destroy all of the Customer’s data stored within the Application, after which point it cannot be recovered.
    3. Delivery Mates, in its sole discretion, has the right to terminate this Agreement, or cancel or suspend the Customer’s access to the Application, for any reason, at any time.
    4. An act or omission by a person who controls is under common control with, or is controlled by a party that would be a breach of this Agreement on his part if it were an act or omission of the party shall be deemed to be a breach of this Agreement by the party.
    5. Termination of this Agreement, or cancellation of an Account, for whatever reason, shall not affect either:
      1. the accrued rights and liabilities of the parties arising in any way out of this Agreement as at the date of termination and in particular but without limitation the right to recover damages against the other; or
      2. provisions that are expressed to survive this Agreement, which shall remain in full force and effect.
  16. Effect of Termination
    1. On termination of this Agreement for any reason, all rights and licences granted under it shall automatically terminate and the Customer shall immediately cease all use of the Application and the Trade Marks, remove any reference to them from the Customer’s premises and destroy all copies and expunge them from any databases in its possession or control.
    2. Termination of this Agreement shall not prejudice or affect any right of action or remedy that has accrued or will thereafter accrue to either party. For the avoidance of doubt, no money paid by the Customer to Delivery Mates before the date of any termination shall be refundable.
  17. General
    1. A waiver of any term, provision or condition of this Agreement shall be effective only if given in writing and signed by the waiving party and then only in the instance and for the purpose for which it is given.
    2. If any provision of this Agreement is or becomes invalid, void, illegal or unenforceable in any respect under the law of any jurisdiction, whether pursuant to any judgment or otherwise, the remaining provisions of this Agreement will not be affected.
    3. This Agreement embodies and sets forth the entire agreement and understanding of the parties and supersedes all prior oral or written agreements or understandings relating to the subject matter of this Agreement. Unless otherwise expressly provided elsewhere in this Agreement, this Agreement may be varied only by a document signed by both parties.
    4. Nothing in this Agreement and no action taken by the parties pursuant to this Agreement shall constitute, or be deemed to constitute, the parties a partnership, association, joint venture, the agents of each other or any other co-operative entity.
    5. The Contracts (Rights of Third Parties) Act 1999 shall not apply to this Agreement and no person other than the parties to this Agreement shall have any rights under it, nor shall it be enforceable under that Act by any person other than the parties to it.
  18. Notices
    1. Any notice, demand or other communication given or made under or in connection with the matters contemplated by this agreement shall be in writing and shall be delivered personally, by e-mail or prepaid first class post to the parties at the relevant contact details provided by either party for this purpose or as may otherwise from time to time be notified by a party to the other and shall be deemed to have been duly given on delivery if by hand, immediately on completion of transmission if given by e-mail and five Business Days after the date of posting if sent by pre-paid first-class post/ airmail.
  1. Data Protection Act (DPA) 


Both parties warrant that they will comply with their respective obligations under the privacy and data protection laws, including the GDPR when applicable. 

The Customer is the “data Controller” and Delivery Mates is the “data Processor”.

  1. Definitions
    1. The following terms shall have the meanings set out below:
      1. Controller’: The natural or legal person, public authority or any other body which determines the purposes and means of the processing of Customer Data.
      2. Customer Data’: Any Personal data provided to Delivery Mates for processing by the Customer.
      3. Data Subject’: An identifiable natural person about whom the Controller hold the data.
      4. GDPR’: General Data Protection Regulation 2016/679.
      5. Personal Data’: Any information relating to a Data Subject who can be identified directly or indirectly.
      6. Processor’: A natural or legal person, public authority, agency or any other body which processes Personal Data on behalf of the Controller.
      7. Sub-processor’: A natural or legal person, public authority, agency or any other body contracted by the Processor to process Personal Data for the purpose of carrying out a specific processing activity.
      8. Supervisory Authority’: An independent public authority which is established by a Member State pursuant to Article 51 of GDPR.
  1. Controller Obligations in Relation to Customer Data
    1. 1.1 The Customer warrants that all instructions provided to Delivery Mates in relation to the processing of Customer Data are lawful and shall include:
      1. Nature and purpose of processing.
      2. Type of Personal Data to be processed.
      3. Categories of Data Subjects.
    2. The Customer shall only provide instructions to Delivery Mates that are in accordance with this Term of Services and Data Processing 
    3. The Customer acknowledges that as Controller is solely responsible for determining the lawful processing condition.
    4. It is the obligation of the Customer as Controller to get consent from the Data Subject. If your legal counsel determines you need to obtain consent before using Delivery Mates, make sure you only enter data of those customers who provided the required consent.
    5. The Customer should not share classes of data (e.g. sexual orientation, religion-related information) that are not relevant to the management of final mile on-demand delivery services.
    6. The parties acknowledge that processing of EEA resident Personal Data shall be lawful and only if at least one of the following conditions applies:
      1. The Data Subject has given consent.
      2. Processing is necessary for the performance of a contract to which the data subject is party.
      3. Processing is necessary in order to protect the vital interests of the Data Subject.
      4. Processing is necessary for the performance of a task carried out in the public interest.
      5. Processing is necessary for the purposes of the legitimate interests of the Controller or a third party, provided such interests are not overridden by the interests or fundamental rights of the Data Subject.
  1. Processor Obligations in Relation to Customer Data
    1. Delivery Mates acting as the Processor shall:
      1. Only carry out the processing of Customer Data in accordance with the Controller documented instructions.
      2. Notify the Customer without undue delay of any requests received by a Data Subject and assist the Customer with fulfilling the request by taking appropriate technical and organisational measures when possible.
      3. Take appropriate security measures for the protection of the security, confidentiality and integrity of Customer Data and resilience of the Service.
      4. Inform the customer without undue delay when becoming aware of a breach of security that can result in a risk to the rights and freedom of natural persons. The obligations herein shall not apply to incidents that are caused by the Customer, Authorized Users and/or any Non-delivery Mates Products.
      5. Detect and report Personal Data breaches in a timely manner.
      6. Ensure that persons authorised to access Customer Data have committed themselves to confidentiality.
      7. Make available to the Customer all information necessary to demonstrate compliance with the GDPR.
      8. Assist the Customer with keeping Personal Data secure.
      9. At the end of the provision of service, at the choice of the Controller, delete or return all Personal Data to the Controller and delete existing copies unless the Union or Member State law requires storage of data.
      10. Ensure the ability to restore the availability and access to Customer Data in a timely manner in the event of a physical or technical incident.
  1. Processing Operations
    1. 1.1 The personal data submitted to Delivery Mates will be processed in accordance with the Customer instructions and may be subject to the following processing activities:
      1. Storage and other processing necessary to provide, maintain and improve the Services provided to the Customer.
      2. Provide technical support to the Customer.
      3. Disclosures in accordance with the Term of Service, as compelled by law
  1. Use of Sub-processors
    1. The Customer provides their consent for Delivery Mates to use Sub-processors.
    2. Where required by law Delivery Mates shall inform the Customer of any changes concerning the addition or replacement of a Sub-processor.
    3. The Customer may reasonably object to a new Sub-processor.
  1. Transfers of EEA Resident Personal Data to Third Countries
    1. Delivery Mates shall not cause or permit any Customer Data belonging to an EEA resident to be transferred outside of the EEA unless this is necessary for Delivery Mates carrying out its obligations.
    2. A transfer of personal data to a third country or an international organisation shall take place only in case of the following specific condition. In such circumstances, the Customers as Controller shall determine and is solely liable for ensuring that one of these exceptions (Article 49 GDPR) apply:
      1. The Data Subject has consented to the transfer after having been informed of the risks.
      2. The transfer is necessary for the conclusion or performance of a contract between the Data Subject and the Customer.
      3. The transfer is necessary for reasons of public interest.
      4. The transfer is necessary for the defence of legal claims.
      5. The transfer is necessary to protect the vital interests of the Data Subject.

  2. Governing Law and Jurisdiction
    1. This Agreement shall be governed by and construed in accordance with the laws of England and the parties hereby submit to the exclusive jurisdiction of the English Courts